Support

Email support@revenuesheets.app — we answer within 2 business days.

Common fixes first

• Sidebar shows "server error… PERMISSION_DENIED" — you're signed into multiple Google accounts in this browser (a long-standing Google Sheets add-on limitation, not specific to this add-on). Open the spreadsheet in a browser profile or incognito window signed into only the account that installed the add-on.
• "Paddle rejected the API key" — check the key matches the environment you picked (live vs sandbox), and that it hasn't expired. Paddle keys expire (90 days by default) — create one with a 1-year expiry and read permissions for transactions, subscriptions, customers, products and adjustments.
• Sync works but the dashboard looks empty — the dashboard only counts completed transactions. New accounts with only draft/ready transactions will show zeros.
• Daily refresh didn't run — the toggle must be on in the sidebar, and Google pauses triggers if the add-on hits an error repeatedly; open the sidebar and run a manual sync to see the actual error.
• Numbers differ from the Paddle dashboard — Paddle's dashboard shows gross by default and mixes time zones; the add-on reports per-transaction totals in UTC with fees split out. Refunds live on the Adjustments tab, not as negative transactions.
• Lost your license key — it's on the page you were sent after checkout (the link works forever), or reply to your Paddle receipt and we'll resend it.

When you write in

Include the email you purchased with and, for sync problems, the exact error text from the sidebar. Never send us your Paddle API key — we don't need it and will ask you to rotate it if you do.